Kevin Reedy



February 2020 - April 2021

Senior Technical Account Manager

Chicago, IL

  • Ensure constant communication with customers to help become customer’s trusted technical advisor and partner

  • Establish business value for customers and help them achieve their targets and ROI

  • Effectively manage the tracking and resolution of customer escalations on behalf of product and services


January 2017 - January 2020

Customer Architect

Chicago, IL

  • Led customers with their architecture design and application of Chef’s products to derive meaningful business value

  • Managed 15-20 client accounts, focusing on using technology to enable their businesses

  • Worked with the rest of the account team (Customer Success Manager and Sales) to define and execute account strategy, escalating to other teams in the organization (Product, Engineering, Support, Marketing, etc.) when necessary


September 2015 - January 2017

Customer Engineer

Chicago, IL

  • Guided customers to be successful both technically and culturally with their DevOps Journey and Chef’s Products

  • Developed reusable solutions to technical problems and challenges encountered by customers


November 2012 - August 2015

Infrastructure Architect

Chicago, IL

  • Led a team of Infrastructure Engineers

  • Designed and created a Ruby-based deployment orchestration system using Docker, Consul, CoreOS, and GitHub

  • Migrated all systems into Amazon Virtual Private Cloud with zero downtime

  • Used Chef, Nginx, Consul, and Route 53 to create a scalable load balancer topology that is dynamically configured based on where services are running (EC2, Heroku, S3, etc)

  • Designed and implemented a user events logging and analysis system utilizing FluentD, RabbitMQ, S3, and Hadoop


May 2011 - November 2012

Backend Engineer

Chicago, IL

  • Used Chef to automate the deployment of servers, software, and code

  • Created a scalable Python and AMQP based notification system using Apple’s APNS, Android’s C2DM, and SMS

  • Moved services to a hybrid of physical machines and cloud servers to get the cost and performance benefits of physical servers with the scaling benefits of the cloud


June 2009 - May 2011

System Administrator

San Francisco, CA

  • Worked on a system/network operations team that maintained 15 datacenters worldwide that processed over 30 billion DNS queries per day

  • Configured and Administered Cisco and Juniper Routers and Switches in a BGP Anycasted network

  • Configured and Administered a large network of Linux servers for both customer-facing and internal services

Riverbed Technology

October 2007 - June 2009

Lab Engineer

San Francisco, CA

  • Worked on an automation and deployment code-base, specifically integration with VMware vCenter, Lantronix Console Servers, APC Power Distribution Systems, and Kickstart

  • Planned and carried out the move of two datacenters with minimal customer-facing downtime


DePaul University

Fall 2003 - Summer 2007

Bachelors of Science in Network Technologies

Chicago, IL

  • Outstanding Senior Leader Award

  • President of DePaul’s Fundamental Research in Academic Gaming (DeFrag) Organization